Refund Policy

Applicable procedure - Reliable choice: The return program at gocontigo covers eligible no-reason returns and exchanges initiated no later than 30 days after delivery.

Return destination

2949 Brentwood Dr N, Wilson, North Carolina, 27896, United States

Exchange requests

Store practice - Clear framework: Where stock permits, an eligible return may be resolved as an exchange requested within 30 days of delivery.

Return shipping responsibility

Service approach - Service-led service: Return postage is the responsibility of gocontigo, whether the request is discretionary or results from damage, a defect, a wrong item, or an incomplete order.

Cancellation before shipment

Customer assurance - Focused approach: A cancellation may be requested before shipment. Once an order has shipped, its return or exchange is governed by this Refund Policy.

Refund method and timing

Store practice - Transparent expectation: Once the authorized return reaches us and is processed, allow 5-10 business days for the credit to be issued to the original form of payment.

Return eligibility

Operational detail - Plain-language reference: Please retain the order confirmation and included pieces, because both are used when reviewing a request submitted during the 30-day period.

Process overview - Customer-first guidance: No-reason returns are unavailable for customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products.

Store process - Operational summary: A damaged, defective, mis-shipped, or omitted item remains protected regardless of the discretionary-return exclusions.

Merchant and customer service details

Service approach - Focused reference: Customers can reach gocontigo through these current store contact details.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigoslect.shop

Phone: 512-779-8457

Physical and return address: 2949 Brentwood Dr N, Wilson, North Carolina, 27896, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/New_York).