FAQ

Which locations can receive an order?

Applicable procedure - Transaction-focused expectation: The current market is the United States, where every order receives complimentary standard shipping.

How should Contigo drinkware be cared for?

Process overview - Focused process: Follow the care, material, temperature, component, and safety instructions for the specific bottle, mug, tumbler, lid, or accessory.

What are the fulfillment time estimates?

Storefront practice - Reliable protection: The expected schedule is 1-2 business days for processing plus 4-6 business days in transportation.

How do I reach customer service?

Policy explanation - Measured timing: Email support@gocontigoslect.shop or call 512-779-8457 Monday to Friday, 9:00 AM-5:00 PM (America/New_York).

Will the order include tracking?

Store practice - Practical explanation: Each shipped order receives a carrier tracking number, which may take a short time to activate.

Can a delivered item be returned or exchanged?

Policy detail - Transparent clarification: Yes. During the 30-day window, eligible products can be returned or exchanged and gocontigo bears approved return postage.

What is the refund timetable?

Customer information - Accessible summary: Allow 5-10 business days for an approved credit to be issued to the original payment method after return processing.

What happens if I request cancellation after shipment?

Policy explanation - Responsive commitment: Contact us before carrier handoff to request cancellation. Later remedies follow the Refund Policy.

Store contact information

Practical application - Documented service: The merchant information for gocontigo is provided below for direct customer use.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigoslect.shop

Phone: 512-779-8457

Physical and return address: 2949 Brentwood Dr N, Wilson, North Carolina, 27896, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/New_York).